Find answers to the most common questions about eatPlus services
Last updated on February 19, 2026
Here are some of the most common questions customers, delivery partners, chefs, and suppliers ask about eatPlus and our services.
Browse restaurants or grocery stores, add items to your cart, proceed to checkout, and complete payment using the available payment methods.
Once your order is confirmed, you can track it live through the eatPlus platform from preparation until delivery.
eatPlus supports multiple payment methods including debit cards, credit cards, online payment gateways, and cash on delivery where available.
Orders may only be canceled before preparation or dispatch begins. Refund eligibility depends on the order status and cancellation timing.
Delivery times may vary depending on traffic, weather, or operational factors. You can contact support for assistance with delayed orders.
Visit the “Partner with Us” section on the website and complete the registration form. Our onboarding team will contact you shortly.
Yes. eatPlus uses secure payment gateways and encryption technologies to protect customer payment information and transactions.
If you could not find the answer you were looking for, our support team is available to assist you.
Contact Support