Help Center

Last updated on February 19, 2026

Welcome to the eatPlus Help Center. We are committed to providing fast and reliable support for customers, delivery partners, chefs, and suppliers using our platform.

I. Account Assistance

If you are experiencing issues with account access, password recovery, profile updates, or verification, please contact our support team for assistance.

• Password reset and login support
• Mobile number or email updates
• Account verification issues
• Profile management assistance

II. Orders & Deliveries

Need help with your orders or deliveries? Our support team can assist with:

• Tracking food or grocery orders
• Delivery delays or missing items
• Order cancellation requests
• Refund and payment issues

III. Payment Support

If you experience payment failures, duplicate charges, or transaction issues, please contact us immediately with your order details.

IV. Partner Support

eatPlus provides dedicated support for chefs, suppliers, restaurants, and delivery partners.

• Partner onboarding assistance
• Vendor dashboard support
• Order management guidance
• Technical and operational assistance

V. Technical Issues

If you encounter technical issues while using the eatPlus website or mobile applications, please report the issue with screenshots and device information where possible.

VI. Contact Support